Opening Remarks

• Joe Croce, Vice President,
  Virginia Manufacturers Association
• Bob Bowles, Executive Director,
  U.S. Senate Productivity and Quality Award for Virginia

• "Nuts & Bolts"
  Ron Chapman, 5 Star Consulting
  Measuring Human Performance
  -Human performance is becoming more important as a key performance indicator for business. Ron brings 20 years of experience and tips on how to better measure human performance.
  
  
• "Regulatory Issues"
  Dr. Victor Gray, CV Gray & Assoc.
  Dr. Herbals Chocolate Bars
  -Real world application of quality to the operation of a small chocolate production line.
  
  
• "Insights for Leadership"
  Greg Brittingham, VCU Center forPublic Policy
  Strategic Planning for Government Organizations
  -Explore ways to make your organization's planning efforts truly strategic by focusing on customer-centered outcomes.
  
  
• "SPQA: Quest for Excellence"
  Lisa Downey & Ron Marafioti, Board Members, SPQA
  SPQA Demystified
  -Learn the inner workings of the U.S. Senate Productivity and Quality Awards process, including practical insight into preparing a first-class application, the core values and concepts underlying the SPQA system, and key features of each of the seven categories.

• "Nuts & Bolts"
  Doug Smith, NAVSEA Lean Six Sigma College
  Basic Management Process
  -Managing processes effectively combines project management, facilitation, good measures, and strategic tie-in. Doug provides a perspective of managing processes that brings all the above elements to bear.
  
  
• "Regulatory Issues"
  Mr. Thomas Smith
  Traversing the Healthcare Regulatory Highway
  -This presentation will concentrate on maneuvering through the healthcare accreditation process from State inspections/licensure, Joint Commission on Accreditation of Healthcare Organizations, Centers for Medicare and Medicaid Services as well as being prepared and meeting the expectations of Leapfrog, Utilization Review Accreditation Committee, Accreditation Commission for Healthcare
  
  
• "Insights for Leadership"
  Paula Penn-Nabrit, PN&A
  Leading For Results: Where There Is No Vision, the People Perish
  -In the absence of leadership, even the most effective management and supervision will yield meager returns. Discover how inspiration and guidance through example can help you achieve results.
  
  
• "SPQA: Quest for Excellence"
  Kelly Cables, Director, Performance Management, Quality Assurance, and Audit Assistance, Large and Mid-Size Business Division;
  Laura Chamberlain, High Performance Technologies, Inc.;
  Karl Ritchey, Defense Telecommunications Service - Washington
  Best Practice Panel: Collecting Customer Requirements and Using Them for Process Improvement

• "Nuts & Bolts"
  Mark Crossley
  Accounting for Error in the Measurement Process
  -Measurement is a process in itself and in order to accurately account for process variation we must know the error that the measurement system includes as part of the variation. Mark will conduct a lively discussion on how to account for measurement error and take the sting out of the words "gage R&R"
  
  
• "Regulatory Issues"
  Ms. Heather Mandevill
  ISO Registration
  -The process of becoming an ISO registered organization.
  
  
• "Insights for Leadership"
  Tina Rossi, Dale Carnegie Training
  The People Side of Process Improvement
  -Guidance on how to deliver ever-improving value to customers while maximizing overall organizational performance and capabilities. Focus is on involving, engaging, and maintaining enthusiastic employee participation across all levels of the organization.
  
  
• "SPQA: Quest for Excellence"
  Ken Smith, Managing Principal, Strategic Directions
  Communicate, Captivate, Cultivate
  -How many times have you heard, "We need better communication"? Learn how to develop and deploy effective communication strategies for yourself and your organization.

• "Nuts & Bolts"
  Control Charts Just Aren't Good Enough
  Brad Reynolds, Data Resource Systems
  -This workshop will focus on control chart basics, explore the different types of statistical process control charts as well as their application and interpretation. Discussion will also focus on how to integrate the charts into an effective Process Control Plan.
  
  
• "Regulatory Issues"
  Dr. Gordon DeMeritt, Shepherd University
  A Step-Wise Guide to Managing Change: How We Convinced People to Eat Cow Brains.
  -An examination and comparison of two successful change-management models, and the development of principles and practices that are applicable from strategic planning to culture management in any size organization. The presentation will be augmented with small-group activities.
  
  
• "Insights for Leadership"
  Mike Novak, Senior Analyst, IRS and President, DC Chapter of the Knowledge Management Professional Society and Board Co-Chair, Federal Knowledge Management Working Group
  Taking the Mystery Out of Knowledge Management
  -What is Knowledge Management and how does it, along with measurement and analysis, comprise a fact/data-based business decision-making process?
  
  
• "SPQA: Quest for Excellence"
  Inova Fair Oaks Hospital
  Best Practice Panel: Systems For Measuring, Analyzing & Sharing Information For Decision Making

SPQA Dinner & Awards Celebration
-Here's your chance to learn more about what it takes to be a world-class company. Join us as we honor the Virginia and Washington D.C. organizations who in 2006 demonstrated exceptional performance practices. Dinner is included in your conference registration.

Keynote Speaker
The Honorable William T. Bolling,
Lieutenant Governor, Commonwealth of Virginia

• "Nuts & Bolts"
  Characteristics of Effective Standard Work
  -SOPs, Work Instructions, Policy manuals are often ineffective tools in reducing variability of work. By incorporating the Lean concept of Standard, you too can make those dusty SOPs and work instructions become more useful.
  
  
• "Regulatory Issues"
  Mr. Cal Morris
  ISO 9001:2000 a quality management system, is it right for you?
  -ISO 9001: 2000 changes now dovetail into how you build a business plan.
  
  
• "Insights for Leadership"
  Judith M. Little, Ed.D., Retired Assistant Superintendent of Human Resources, Hanover County Public Schools & Jack Anderson, Director of Personnel , Hanover County Public Schools
  Lessons Learned from the World is Flat
  -From the perspective of Thomas L. Friedman’s The World is Flat: A Brief History of the Twenty-First Century, how leadership in business, industry, government and education must inspire and provide the vision for innovation and economic growth.
  
  
• "SPQA: Quest for Excellence"
  Bob Schwabik, VPMEP
  Lean Simplified
  -LEAN as a process improvement methodology, not just something for the shop floor. A comparison to ISO and Six Sigma will be included.

• "Regulatory Issues"
  Mr. Bob Latino
  Root Cause Analysis – Improving Performance for Bottom Line Results
  -The majority of us work in environments where reaction prevails. We typically spend 80% of our time reacting to the daily needs of the workplace. How are we ever going to move towards a proactive environment, if we can’t get a handle on reaction? In this session we will learn to understand the system’s perspective which will identify the 20% or less of the adverse events that contribute to 80% or more of the losses in that system or process– or what we term The Significant Few
  
  
• "Insights for Leadership"
  Ken Smith, Managing Principal, Strategic Directions
  Energizing Baby Boomers: The Value of Legacy
  -The Baby Boomer anomaly has created an unusual workforce demographic that will be with us for the next decade. This workshop provides perspective and strategies for organizations that seek to make this unusual dynamic a cause for celebration.
  
  
• "SPQA: Quest for Excellence"
  Dr. Lloyd C. Jones, retired Assistant Superintendent of Instruction, Hanover County
  Dr. Carol Cash, Principal, Hanover High School
  How Quality Management Practices Help Schools Exceed No Child Left Behind Requirements
  -How to use the Baldrige Education Criteria for Performance Excellence Framework: A Systems Perspective to meet the requirements of NCLB.